Section 07 · Help

Client help

One address for every question. We reply during working hours: Mon–Fri 09:00–18:00 (Europe/Kyiv).

07.1 Support request

Use the form below — it marks your message as a support request. It helps to follow the template from Resources.

Do you work at weekends?

No. Working hours are Monday–Friday, 09:00–18:00 Kyiv time. Requests sent outside these hours are handled the next working day.

Who owns the code and accounts?

You do. Code lives in your repository and developer accounts are registered to your company; we receive access for the duration of the work.

Will you take on an app built by others?

Yes, after an audit. We describe the project state and risks in writing before changing anything.

Do you guarantee store approval?

No — Apple and Google make that decision. We prepare submissions to avoid known rejection causes and handle review responses.

How do I check my request status?

After submitting the form you see a reference code. Quote it in an email to [email protected] and we will find your request quickly.